Chat Support Manager - Remote Work

Job Description:

Adecco Group is seeking a skilled Chat Support Manager to join our team as a remote worker based in Geneva, Kanton Genf, CH. As a Mid-to-Senior Level professional with at least 8 years of experience in customer support and management roles, you will be responsible for overseeing and managing the chat support team to ensure exceptional customer service and satisfaction.

Responsibilities: - Manage a team of chat support agents, providing guidance, training, and support to enhance performance and productivity - Develop and implement chat support strategies and procedures to optimize customer interactions and improve overall efficiency - Monitor chat support metrics and KPIs, analyzing data to identify trends, opportunities for improvement, and areas for growth - Collaborate with other departments to align chat support initiatives with broader business goals and objectives - Communicate with customers to address inquiries, issues, and feedback in a professional and timely manner - Stay current on industry trends and best practices in chat support to continually enhance service delivery and customer experience

Requirements: - Proven experience in customer support and management roles, preferably in a chat support environment - Strong communication and interpersonal skills, with the ability to effectively lead and motivate a team - Excellent problem-solving and decision-making abilities to handle complex customer issues - Hardworking and motivated individual with a strong commitment to excellence and continuous improvement - Persuasion and cooperation skills to effectively collaborate with team members and stakeholders - Proficiency in chat support software and technology to streamline operations and enhance performance

Personality traits: - Hardworking - Motivated

Soft skills: - Persuasion - Cooperation

Benefits: - Profit sharing - Retirement plan - Travel opportunities

Working environment: At Adecco Group, we prioritize employee well-being through health and wellness initiatives to ensure a positive and supportive work environment for all team members.

Equal opportunity statement: Adecco Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected for their unique perspectives and contributions. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: June 26, 2024

If you meet the requirements and are ready to take on the challenge of leading our chat support team to success, we invite you to apply for this exciting opportunity with Adecco Group. Join our dynamic team and make a difference in the world of customer support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.