Client Relations Manager - Remote Work

Job Description:

Citizens Financial Group is seeking a dynamic and experienced Client Relations Manager to join our team on a part-time remote basis in Zurich, Kanton Zurich, CH. As a Mid-to-Senior Level professional with at least 6 years of experience, you will be responsible for managing client relationships and ensuring client satisfaction through effective communication and strategic planning.

Responsibilities: - Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs - Serve as the main point of contact for clients, addressing any concerns or issues in a timely and professional manner - Collaborate with internal teams to ensure client expectations are met and projects are completed on time and within budget - Conduct regular check-ins with clients to gather feedback and identify areas for improvement - Develop and implement strategies to retain and upsell clients, increasing revenue for the company - Track and report on key performance metrics, providing insights to senior management on client satisfaction and retention - Stay up-to-date on industry trends and best practices, providing guidance to clients on how to stay ahead of the competition

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in client relations management, with a focus on building and maintaining long-term relationships - Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously - Excellent communication and interpersonal skills, with the ability to effectively communicate with clients at all levels - Confidence and drive to take initiative and lead client interactions - Strategic planning skills to develop long-term client relationship strategies - Ability to work independently and remotely, with a high level of self-motivation and organization

Personality traits: confident, driven Soft skills: project management, strategic planning

Benefits: - Travel opportunities for client meetings and industry events - Vision insurance coverage - Paid overtime for additional work beyond regular hours

Working environment: At Citizens Financial Group, we foster a culture of curiosity and questioning to fuel innovation and growth. We encourage our team members to challenge the status quo and seek out new opportunities for improvement and development.

Deadline to apply: 2024-06-01

Equal Opportunity Statement: Citizens Financial Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.