Client Support Assistant - Remote Work

Job Description:

We are seeking a passionate and energetic Client Support Assistant to join our team at Lincoln National. This is a remote work opportunity based in Geneva, Kanton Genf, CH. As an Associate level role, we require a minimum of 2 years of relevant experience in client support or a related field.

Responsibilities: - Provide exceptional support to clients through various communication channels, including phone, email, and chat - Collaborate with internal teams to resolve client issues and inquiries in a timely manner - Maintain accurate records of client interactions and transactions in our CRM system - Assist with client onboarding and training to ensure a seamless experience - Identify opportunities for upselling or cross-selling products and services to clients - Conduct customer satisfaction surveys and provide feedback to management - Stay up-to-date on industry trends and best practices to enhance the client experience

Requirements: - Excellent communication skills, both written and verbal - Strong attention to detail and organizational skills - Ability to negotiate and problem-solve effectively - Proven track record of providing high-quality client support - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Gym membership - Remote work flexibility - Training & professional development opportunities

Working Environment: At Lincoln National, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage our team members to think innovatively and take ownership of their work. This role offers the opportunity to work independently while still being supported by a collaborative team.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Lincoln National is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.