Client Support Manager - Remote Work

Job Description:

We are looking for a dedicated and experienced Client Support Manager to join our team at OC Oerlikon Corporation AG. This is a remote work opportunity, based in Zurich, Kanton Zurich, CH. As a Client Support Manager, you will be responsible for managing and supporting our client base, ensuring excellent customer service and satisfaction.

Responsibilities:

- Develop and maintain strong relationships with clients, acting as their main point of contact - Provide support and guidance to clients on products and services - Oversee client accounts, ensuring timely delivery of services and resolution of any issues - Collaborate with internal teams to address client needs and concerns - Monitor client satisfaction and feedback, taking action to continuously improve services - Develop strategies to increase client retention and upsell opportunities - Analyze data and generate reports on client performance and trends - Stay up-to-date on industry trends and best practices related to client support

Requirements:

- Bachelor's degree in Business Administration or related field - 6+ years of experience in client support or account management - Proven track record of managing client relationships and achieving customer satisfaction targets - Hardworking and resilient personality traits - Strong critical thinking and leadership skills - Excellent communication and interpersonal abilities - Ability to work independently and remotely - Proficiency in CRM software and Microsoft Office Suite

Benefits:

- Dental insurance - Life insurance - Paid sick leave

Working Environment:

At OC Oerlikon Corporation AG, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees are valued and respected.

Equal Opportunity Statement: OC Oerlikon Corporation AG is an equal opportunity employer and we welcome applicants from all backgrounds. We value diversity and are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.