Contact Center Manager - Remote Work

Job Description:

Graybar Electric is seeking a Contact Center Manager to join our team on a part-time, remote basis. As a Contact Center Manager, you will be responsible for overseeing the operations of our contact center, providing leadership to a team of customer service representatives, and ensuring that our customers receive the highest level of service and support.

Responsibilities: - Lead and manage a team of customer service representatives, providing coaching, guidance, and support to ensure team success - Monitor and evaluate the performance of the contact center team, implementing strategies to improve efficiency and customer satisfaction - Develop and implement policies and procedures to streamline the customer service process and maximize productivity - Collaborate with other departments to address customer concerns and resolve issues in a timely and professional manner - Analyze data and metrics to track performance and identify areas for improvement - Stay current on industry trends and best practices in customer service to drive continuous improvement - Communicate effectively with team members, stakeholders, and customers to ensure a positive and productive work environment

Requirements: - 7+ years of experience in customer service or contact center management - Confident and resilient personality traits - Strong leadership skills with the ability to inspire and motivate a team - Creativity in problem-solving and process improvement - Excellent communication and interpersonal skills - Bachelor's degree in Business Administration or a related field (preferred) - Proficiency in customer service software and CRM systems - Ability to work remotely and independently, while still collaborating with a team - Equal Opportunity Statement: Graybar Electric is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We value and respect all perspectives and are dedicated to promoting equal opportunities for all employees, regardless of race, gender, age, religion, sexual orientation, or disability.

Benefits: - Life insurance - Company transportation - Relocation allowance

If you are a motivated and experienced Contact Center Manager looking for a dynamic remote work opportunity with a leading company, we encourage you to apply by the deadline of May 15, 2024. Join us in creating a positive and inclusive culture that values the contributions of all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.