Contact Center Manager - Remote Work

Job Description:

Miele Switzerland is seeking a motivated and confident Contact Center Manager to join our team on a part-time remote basis. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our contact center, ensuring that our customer service representatives provide exceptional service to our clients.

Responsibilities: - Lead a team of customer service representatives, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze key performance indicators to identify areas for improvement - Train new employees and conduct ongoing training sessions for existing staff - Handle escalated customer issues and provide resolution in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Develop and implement quality assurance processes to ensure high standards of service delivery

Requirements: - Bachelor's degree in a related field - Minimum of 7 years of experience in a customer service or contact center role - Strong leadership skills with a proven track record of successfully managing teams - Excellent communication and interpersonal skills - Proficient in CRM software and other contact center technology - Ability to work independently and prioritize tasks effectively - Time management and persuasion skills are a must

Benefits: - Medical coverage - Paid overtime - Training & professional development opportunities

Working Environment: At Miele Switzerland, we promote equality and fairness for all employees. We strive to create a supportive and inclusive work environment where everyone has the opportunity to succeed.

Equal Opportunity Statement: Miele Switzerland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.