Contact Center Manager - Remote Work

Job Description:

Land O’Lakes is seeking a Contact Center Manager to join our team in a remote work capacity based in Zurich, Kanton Zurich, Switzerland. This part-time position at the Associate Level requires a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and lead a team of remote contact center representatives - Develop and implement contact center strategies to ensure customer satisfaction and operational efficiency - Monitor performance metrics and implement improvements as needed - Train and coach team members on best practices and customer service techniques - Handle escalated customer inquiries and issues - Collaborate with other departments to streamline processes and improve overall customer experience - Conduct regular performance evaluations and provide constructive feedback to team members

Requirements: - Resilient and motivated individual with excellent time management and teamwork skills - 5 years of experience in a contact center management role - Strong communication and leadership skills - Ability to work independently and remotely - Bachelor's degree in a related field preferred - Proficiency in customer relationship management (CRM) software - Strong organizational skills and attention to detail

Benefits: - Travel opportunities - Vision insurance - Life insurance

Working Environment: At Land O’Lakes, we believe in building strong connections and treating colleagues like an extended family. We foster a supportive and collaborative work environment where everyone is encouraged to learn and grow.

Equal Opportunity Statement: Land O’Lakes is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 22, 2024

If you meet the requirements and are interested in this exciting opportunity, please submit your application before the deadline. We look forward to welcoming a talented and motivated individual to our team at Land O’Lakes.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.