Contact Center Representative - Remote Work

Job Description: As a Contact Center Representative at U.S. Bancorp, you will be responsible for providing exceptional customer service to clients via phone, email, and chat. This role will be remote, allowing you to work from the comfort of your own home. You will be expected to handle a high volume of incoming calls and inquiries, resolve customer issues and complaints efficiently, and ensure that all interactions are handled with the utmost professionalism and courtesy.

Responsibilities: - Respond to customer inquiries and issues via phone, email, and chat in a timely and efficient manner - Provide accurate information to customers regarding products, services, and policies - Resolve customer complaints and issues effectively and professionally - Maintain a high level of customer satisfaction and ensure that all interactions are handled with empathy and respect - Document all customer interactions and update customer records as needed - Collaborate with other team members to improve processes and procedures - Meet or exceed productivity and quality standards set by the company

Requirements: - 3+ years of experience in a customer service or call center role - Energetic and resilient personality traits - Excellent communication and interpersonal skills - Strong negotiation and project management skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and other relevant software - High school diploma or equivalent required

Benefits: - Gym membership - Employee discounts - Travel and spending expenses - Flexible working hours

Working Environment: At U.S. Bancorp, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusion, and we are committed to creating a positive and supportive work environment for all employees.

Equal Opportunity Statement: U.S. Bancorp is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.