Customer Care Manager - Remote Work

Job Description: Ameriprise Financial, a leading financial services company, is seeking a dedicated and resourceful Customer Care Manager to join our team on a part-time, remote basis in Bern, Kanton Bern, Switzerland. This position is at a mid-to-senior level, requiring a minimum of 8 years of experience in customer service or a related field.

Responsibilities: - Managing a team of customer care representatives to ensure exceptional service delivery - Overseeing the resolution of customer inquiries and issues in a timely and professional manner - Developing and implementing strategies to improve customer satisfaction and loyalty - Collaborating with other departments to address customer needs and concerns - Providing training and guidance to customer care team members - Monitoring and analyzing customer feedback and making recommendations for improvement - Building strong relationships with colleagues, clients, and partners to ensure a seamless customer experience

Requirements: - Bachelor's degree in Business Administration or a related field - 8+ years of experience in customer service, with at least 3 years in a managerial role - Excellent communication and interpersonal skills - Strong organizational and problem-solving skills - Ability to work independently and prioritize tasks effectively - Proficiency in customer relationship management software - Resourceful and dedicated with a passion for providing exceptional customer service - Soft skills in presentation and people management

Benefits: - Dental insurance - Paid Time Off (PTO) - Travel and spending expenses covered

Working Environment: As a Customer Care Manager at Ameriprise Financial, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value collaboration and teamwork, and we strive to create a positive and supportive work environment for all employees.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage qualified candidates of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.