Customer Care Representative - Remote Work

Job Description:

Pacific Life is seeking a part-time Customer Care Representative to join our team in Lausanne, Vaud. This position offers remote work flexibility and is perfect for individuals with no prior experience looking to kick start their career in customer service.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information regarding products and services, as well as resolve any customer concerns or issues - Collaborate with internal teams to ensure seamless customer experiences - Maintain detailed records of interactions with customers for future reference - Identify opportunities for process improvements to enhance overall customer satisfaction - Keep up-to-date with product knowledge to better assist customers

Requirements: - Energetic and resourceful personality traits - Strong project management and analytical skills - Excellent communication and interpersonal abilities - Ability to work independently as part of a remote team - High school diploma or equivalent - Proficiency in Microsoft Office and CRM software - Fluency in English; additional languages are a plus

Benefits: - Relocation allowance for eligible candidates - Free food provided during work hours - Travel and spending expenses covered for business trips

Working Environment: At Pacific Life, we are dedicated to exceeding customer expectations and delivering delight in every interaction. Our team is committed to providing top-notch customer care while fostering a collaborative and supportive work environment.

Deadline to Apply: Interested candidates should submit their applications by June 10, 2024.

Equal Opportunity Statement: Pacific Life is an equal opportunity employer and prohibits discrimination against any employee or applicant based on race, color, religion, national origin, sex, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.