Customer Service Associate - Remote Work

Job Description:

We are seeking a dedicated and motivated Customer Service Associate to join our remote team at Hilton Worldwide Holdings. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and issues are resolved in a timely and professional manner. This position is part-time and offers the flexibility to work from the comfort of your own home.

Responsibilities: - Answer customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues with empathy and efficiency - Provide support to guests with booking reservations, changes, and cancellations - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up to date on company policies and procedures to provide accurate information to customers - Assist with special projects and assignments as needed

Requirements: - Minimum of 2 years of customer service experience - Hardworking and energetic personality traits - Strong leadership and time management skills - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and other relevant software - High school diploma or equivalent required, college degree preferred

Benefits: - Relocation allowance for eligible candidates - Free accommodation during training and onboarding period - Dental insurance coverage for employees and their families

Working Environment: At Hilton Worldwide Holdings, we foster transparency and open dialogue for effective communication at all levels. Our remote team ensures that all employees feel supported and valued in their roles, with opportunities for growth and advancement.

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 15, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Customer Service Associate position with Hilton Worldwide Holdings today. Join our team and be a part of our commitment to excellence in hospitality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.