Customer Success Specialist - Remote Work

Job Description:

Expedia is seeking a talented and energetic Customer Success Specialist to join our team on a part-time, remote basis. As a Customer Success Specialist, you will be responsible for ensuring our customers have a seamless experience with our products and services. Your primary goal will be to build strong relationships with customers, understanding their needs and providing solutions to ensure their success.

Responsibilities: - Serve as the primary point of contact for customers, responding promptly to inquiries and resolving any issues that may arise. - Build and maintain strong relationships with customers, gaining a deep understanding of their needs and goals. - Provide product demonstrations and training to customers to ensure they are maximizing the value of our products and services. - Collaborate with internal teams to address customer concerns and provide feedback on product improvements. - Analyze customer data to identify trends and opportunities for improvement. - Assist with onboarding new customers and ensure a smooth transition to our platform.

Requirements: - Energetic and confident personality - Strong decision-making and negotiation skills - Excellent communication and interpersonal skills - Ability to work independently and in a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid sick leave - Paid overtime - Relocation allowance

Working Environment: At Expedia, we are committed to creating a supportive and inclusive working environment where employees can thrive and grow. We support employees in their personal and professional development, offering opportunities for training and advancement.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Expedia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.