Customer Support Assistant - Remote Work

Job Description:

Computer Sciences is seeking a Customer Support Assistant to join our team in a remote work position based in Zurich, Kanton Zurich, CH. This part-time, entry-level role is ideal for individuals who are driven, confident, and possess strong analytical and decision-making skills.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat 2. Resolve customer inquiries and issues promptly and effectively 3. Collaborate with internal teams to address customer needs and concerns 4. Utilize CRM systems to track customer interactions and maintain accurate records 5. Identify opportunities for process improvement and efficiency in customer support operations 6. Assist in developing training materials and resources for customer support team members 7. Stay current on product knowledge and industry trends to better assist customers

Requirements: 1. High school diploma or equivalent 2. Strong communication skills, both verbal and written 3. Ability to work independently and as part of a team 4. Proficiency in Microsoft Office Suite and CRM software 5. Prior customer service experience is a plus 6. Availability to work flexible hours, including weekends and evenings

Benefits: - Profit sharing opportunities - Visa sponsorship for eligible candidates - Vision insurance coverage

Working Environment: Join a dynamic team at Computer Sciences that is at the forefront of the industry with cutting-edge ideas and solutions. We foster a collaborative and innovative work environment where your contributions are valued and recognized.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.