Customer Support Assistant - Remote Work

Job Description:

AmerisourceBergen, a leading healthcare solutions company, is seeking a Customer Support Assistant to join our team on a part-time remote basis in Geneva, Kanton Genf, Switzerland. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer support or a related field.

Responsibilities: - Provide top-notch customer support via phone, email, and chat to resolve inquiries and issues in a timely manner - Assist customers with product information, order status, and general inquiries - Collaborate with internal teams to escalate complex issues and ensure timely resolution - Handle customer complaints with empathy and professionalism - Maintain accurate records of customer interactions and transactions - Manage customer accounts and update information as needed - Identify and report trends in customer issues to improve overall customer experience - Assist in creating and updating customer support documentation

Requirements: - Strong communication skills - Proven experience in customer support or a related field - Excellent problem-solving skills - Ability to work independently and prioritize tasks effectively - Resilient and passionate attitude towards customer service - Creativity and planning skills to develop innovative solutions - Knowledge of CRM software and Microsoft Office applications - Fluency in English and French is preferred

Benefits: - Travel opportunities - Remote work flexibility - Medical coverage - Support for personal and professional development

Working Environment: At AmerisourceBergen, we value our employees' growth and development. We provide a supportive environment where employees can thrive and achieve their full potential.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: AmerisourceBergen is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.