Customer Support Assistant - Remote Work

Job Description: Xerox is seeking a motivated and adaptable Customer Support Assistant to join our team on a part-time basis. This is a remote work opportunity, allowing you to work from the comfort of your own home in Bern, Kanton Bern, CH. As an Entry Level position, no prior experience is required - we are looking for individuals who are eager to learn and grow with our company.

Responsibilities: 1. Provide excellent customer support via phone, email, and chat channels. 2. Assist customers with product information, troubleshooting, and order processing. 3. Conduct research to resolve customer inquiries and issues promptly. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with the sales and technical support teams to ensure customer satisfaction. 6. Participate in ongoing training and development programs to enhance knowledge and skills. 7. Utilize strong presentation skills to effectively communicate with customers.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills and attention to detail. 3. Ability to work independently and prioritize tasks effectively. 4. Adaptable and resilient personality traits. 5. Proficient in conducting research to solve problems. 6. Basic computer skills and familiarity with CRM software. 7. Willingness to learn and grow in a fast-paced environment.

Benefits: - Parental leave - Free accommodation - Travel and spending expenses covered

Working Environment: At Xerox, we prioritize work-life balance and employee well-being. We provide a supportive and inclusive work environment where you can thrive and succeed.

Deadline to Apply: 2024-07-12

Equal Opportunity Statement: Xerox is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.