Customer Support Manager - Remote Work

Job Description:

Dow Chemical is seeking a dynamic and experienced Customer Support Manager to join our team on a part-time remote basis. As a Customer Support Manager, you will be responsible for overseeing and managing all aspects of customer support services to ensure high levels of customer satisfaction and retention. This position requires a high level of professionalism, strong communication skills, and the ability to effectively manage a team of customer support representatives.

Responsibilities: - Develop, implement, and monitor customer support strategies and processes to ensure timely and effective resolution of customer inquiries and issues - Manage and mentor a team of customer support representatives to ensure high quality and efficient customer service - Monitor key performance metrics to evaluate the effectiveness of customer support operations and implement improvements as needed - Collaborate with internal teams to address customer needs and provide feedback on product or service improvements - Handle escalated customer issues and complaints in a timely and professional manner - Analyze customer feedback and data to identify trends and opportunities for improvement - Develop and maintain strong relationships with key customers to drive customer loyalty and retention - Manage customer support team schedules and performance evaluations

Requirements: - 7+ years of experience in customer support or a related field - Proven track record of successfully managing customer support teams and driving customer satisfaction - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Driven and reliable personality traits - Persuasion and planning soft skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Proficiency in CRM software and Microsoft Office Suite - Bachelor's degree in business administration or a related field is preferred

Benefits: - Travel opportunities - Remote work flexibility - Company transportation

Equal Opportunity Statement: Dow Chemical is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Join our team and be part of a company culture that empowers employees to take ownership and make impactful decisions. Apply now to be considered for this exciting opportunity as a Customer Support Manager at Dow Chemical. Deadline to apply is July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.