Customer Support Manager - Remote Work

Job Description:

We are seeking a highly skilled and experienced Customer Support Manager to join our team at Fidelity National Financial. This is a part-time remote position based in Basel, Kanton Basel Landschaft, Switzerland. The ideal candidate will have at least 8 years of experience in customer support roles, with demonstrated expertise in managing a team and delivering excellent customer service.

Responsibilities: - Manage a team of customer support representatives, providing guidance, coaching, and support to ensure exceptional customer service delivery. - Develop and implement strategies to improve customer satisfaction and retention rates. - Monitor and analyze customer support metrics to identify trends, issues, and opportunities for improvement. - Collaborate with other departments to address customer concerns and develop solutions. - Conduct regular performance reviews and provide feedback to team members. - Stay up-to-date on industry trends and best practices in customer support.

Requirements: - 8+ years of experience in customer support roles, with at least 3 years in a managerial or supervisory position. - Strong communication and interpersonal skills. - Ability to make sound decisions under pressure and in a fast-paced environment. - Excellent teamwork and collaboration skills. - Adaptable and resilient, able to handle challenging situations with professionalism. - Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Personality Traits: Adaptable, resilient Soft Skills: Decision-making, teamwork

Benefits: - Parental leave - Company transportation - Life insurance

Working Environment: At Fidelity National Financial, we prioritize quality in all aspects of our work, products, and services. We are committed to providing a supportive and inclusive working environment where all employees can thrive and contribute to our success.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage candidates of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.