Live Chat Specialist - Remote Work

Job Description:

We are looking for a motivated and dynamic Live Chat Specialist to join our team at LKQ. As a Live Chat Specialist, you will be responsible for providing customer support through live chat interactions in a remote work setting. This is a part-time position at the Associate Level, with a preference for candidates who have at least 4 years of experience in a customer service or support role.

Responsibilities: - Engage with customers through live chat to provide assistance and support with their inquiries or concerns - Identify customer needs and recommend appropriate products or services to enhance their experience - Resolve customer complaints or issues in a professional and timely manner - Collaborate with other team members to ensure a seamless customer experience across all channels - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and promotions to effectively assist customers - Meet or exceed set targets for customer satisfaction, response times, and resolution rates

Requirements: - Strong communication skills, both written and verbal - Proven experience in a customer service or support role - Ability to multitask and work efficiently in a fast-paced environment - Proficiency in typing and using live chat software - Adaptable and resilient personality traits - Soft skills in adaptability and persuasion - Fluency in English and German (additional languages are a plus) - High school diploma or equivalent required

Benefits: - Disability insurance - Visa sponsorship for eligible candidates - Travel & spending expenses coverage - Opportunities for career growth and development

Working Environment: At LKQ, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive work environment where everyone has the opportunity to succeed. We are committed to providing a supportive and collaborative atmosphere for our team members.

Equal Opportunity Statement: LKQ is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply for this position.

Deadline to Apply: Interested candidates should submit their applications by May 1, 2024. We look forward to reviewing your qualifications and considering you for this exciting opportunity to join our team as a Live Chat Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.