Account Support Manager - Work from home

Job Description:

We are seeking a dedicated and experienced Account Support Manager to join our team at Schweizerische Südostbahn AG. This is a part-time position with the flexibility to work from home, based in Lausanne, Vaud, CH. As an Associate Level role, we require a minimum of 5 years of relevant experience in account management or customer support.

Responsibilities: - Manage and maintain relationships with key accounts, ensuring customer satisfaction and retention - Collaborate with sales and marketing teams to develop strategies to increase account growth and revenue - Provide support to customers, addressing inquiries and resolving issues in a timely and professional manner - Conduct regular account reviews to identify areas for improvement and implement solutions - Monitor account performance and track key metrics to report on customer success - Assist in the development of sales proposals and contracts for new and existing customers - Work closely with internal departments to coordinate account activities and ensure seamless operations

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in account management or customer support - Excellent communication and interpersonal skills - Strong analytical and project management abilities - Confident and passionate about providing exceptional customer service - Ability to work independently and prioritize tasks effectively - Proficiency in MS Office and CRM software - Fluent in English and French

Benefits: - Retirement plan - Company transportation - Training and professional development opportunities

Equal Opportunity Statement: Schweizerische Südostbahn AG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

If you meet the requirements and are interested in this exciting opportunity, please submit your application by June 23, 2024. Join us in a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.