Account Support Representative

Job Description:

Charter Communications is seeking a dedicated and independent Account Support Representative to join our team in Geneva, Switzerland. As an Associate Level position, the Account Support Representative will have at least 4 years of experience in account management or customer service. The ideal candidate will possess strong project management skills and a creative mindset to drive innovative solutions for our clients.

Responsibilities: - Serve as the main point of contact for key client accounts, providing exceptional customer service and support - Manage and resolve customer inquiries, issues, and escalations in a timely and professional manner - Develop and maintain strong relationships with clients to understand their needs and objectives - Collaborate with internal teams to ensure client satisfaction and successful project implementation - Monitor account performance and identify opportunities for growth and improvement - Provide regular updates and reports on client accounts to management - Assist in the development of new business proposals and presentations

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 4+ years of experience in account management or customer service - Strong project management skills and ability to multitask effectively - Creative mindset with a focus on problem-solving and innovation - Excellent communication and interpersonal skills - Proficiency in Microsoft Office suite and CRM software - Fluent in English and French (additional languages a plus)

Benefits: - Free accommodation in Geneva - Paid Time Off (PTO) - Gym membership

Working Environment: At Charter Communications, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing equal opportunities for all employees and creating a supportive and collaborative work environment.

Equal Opportunity Statement: Charter Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.