Account Support Representative

Job Description:

AES is seeking a motivated and independent Account Support Representative to join our team in Geneva, Kanton Genf, CH. As an Associate Level role, the ideal candidate should have at least 3 years of experience in a similar position.

Responsibilities: - Provide exceptional customer support to existing clients through various communication channels such as email, phone, and chat - Assist clients with inquiries, issue resolution, and product information - Perform account maintenance tasks, including updating client information and processing transactions - Collaborate with other teams within the company to ensure a seamless client experience - Analyze customer data and identify trends to improve overall customer satisfaction - Problem-solve and find effective solutions for client concerns - Ensure accurate and timely documentation of all client interactions

Requirements: - Bachelor's degree in Business Administration or related field preferred - Excellent communication skills, both written and verbal - Strong analytical skills and the ability to problem-solve efficiently - Proven track record of providing exceptional customer service - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software - Fluency in English; additional languages are a plus

Personality Traits: - Motivated - Independent

Soft Skills: - Analysis - Problem-solving

Benefits: - Dental insurance - Remote work flexibility - Free accommodation

Working Environment: At AES, we prioritize understanding and empathy in all interactions. Our team values collaboration, innovation, and a customer-centric approach to everything we do.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: AES is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.