Call Center Assistant

We are currently seeking a Call Center Assistant to join our team at S&P Global in Geneva, Switzerland. This is a part-time, entry-level position perfect for someone with at least 1 year of experience in customer service or a related field. The ideal candidate will be highly motivated, confident, and possess strong planning and critical thinking skills.

Responsibilities: - Answer incoming calls and assist customers with inquiries, requests, and complaints - Make outbound calls to follow up with customers or conduct surveys - Input customer data accurately into the system - Provide excellent customer service and strive to exceed customer expectations - Collaborate with team members to ensure effective communication and problem resolution - Maintain a positive attitude and professional demeanor at all times

Requirements: - 1+ year of experience in customer service or a related field - Excellent communication skills, both verbal and written - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required - Motivated, confident, with strong planning and critical thinking skills

Benefits: - Free food provided during work hours - Vision insurance to help cover the cost of eye exams and glasses - Disability insurance to protect your income in case of injury or illness

Working Environment: At S&P Global, we support our employees in their personal and professional development. We provide opportunities for growth and learning, as well as a positive and collaborative work environment.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: S&P Global is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.