Remote Call Center Assistant

As a Remote Call Center Assistant at DTE Energy, you will play a key role in providing exceptional customer service to our clients. This part-time position, based in Lausanne, Vaud, CH, requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Handle inbound and outbound calls from customers with professionalism and empathy - Assist customers with inquiries, account changes, and issue resolution - Utilize effective communication skills to provide accurate and timely information - Maintain a high level of customer service satisfaction - Collaborate with team members to ensure a seamless customer experience

Requirements: - Strong communication skills - Ability to work remotely and independently - Passion for helping others and providing excellent service - Reliable and detail-oriented - Experience in customer service or call center roles - Proficient in using computer systems and software - Strategic planning skills to anticipate customer needs and provide solutions

Personality traits: - Passionate about serving customers and making a positive impact - Reliable and consistent in your work ethic

Soft skills: - Excellent communication skills - Strategic planning abilities to efficiently handle customer inquiries

Benefits: - Training and professional development opportunities - Dental insurance - Profit sharing opportunities

Working environment: At DTE Energy, we strive to cultivate leaders who foster inclusivity and mentorship. Our remote call center team is a collaborative and supportive environment where your contributions are valued.

Deadline to apply: July 7, 2024

Equal opportunity statement: DTE Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected regardless of their race, gender, religion, sexual orientation, or any other personal characteristic. We welcome applicants from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.