Call Center Assistant

Job Description:

Stryker, a leading medical technology company headquartered in Lausanne, Vaud, CH, is currently seeking a part-time Call Center Assistant to join our team at the Associate level. The ideal candidate will have at least 2 years of experience in a customer service or call center role.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and courteous manner. 2. Identify and escalate priority issues to the appropriate department or team member. 3. Follow up with customers to ensure their needs have been met. 4. Use CRM software to document and track customer interactions. 5. Assist in developing and maintaining standard operating procedures for the call center. 6. Collaborate with colleagues to improve overall customer service and call center performance. 7. Complete administrative tasks as needed, such as data entry and report generation. 8. Adhere to company policies and procedures at all times.

Requirements: 1. Motivated and resilient individual who is able to handle high-pressure situations. 2. Strong time management skills and the ability to prioritize tasks effectively. 3. Demonstrated leadership capabilities in a team environment. 4. Excellent communication skills, both written and verbal. 5. Proficiency in CRM software and Microsoft Office applications. 6. Ability to work independently and as part of a team. 7. High school diploma or equivalent required; college degree preferred.

Benefits: 1. Paid overtime for any additional hours worked beyond the scheduled part-time hours. 2. Travel and spending expenses covered for any work-related trips. 3. Company equipment provided for use during working hours.

Working Environment: At Stryker, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our Call Center Assistants have the opportunity to grow and develop their skills in a supportive and collaborative environment.

Deadline to Apply: Please submit your application by July 15, 2024, to be considered for this position.

Equal Opportunity Statement: Stryker is an equal opportunity employer and is committed to a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.