Call Center Assistant - Work from home

Job Description:

We are looking for a motivated Call Center Assistant to join our team at Southern, a company dedicated to providing exceptional customer service in the region of Basel, Kanton Basel Landschaft, CH. This is a part-time position with the flexibility of working from home. As an Associate Level team member, the ideal candidate will have at least 3 years of experience in a customer service or call center environment.

Responsibilities: - Answering incoming calls from customers and providing assistance with inquiries or issues - Making outbound calls to follow up with customers or conduct surveys - Resolving customer complaints effectively and efficiently - Inputting and updating customer information in the database - Providing excellent customer service to ensure customer satisfaction - Collaborating with team members to improve processes and achieve goals - Adhering to company policies and procedures at all times

Requirements: - Driven and reliable personality traits - Creativity and planning soft skills - Excellent communication skills, both verbal and written - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using call center software and Microsoft Office programs - Fluent in German and English (additional languages are a plus) - High school diploma or equivalent required

Benefits: - Remote work flexibility - Visa sponsorship for international candidates - Free food provided during work hours - Opportunity for growth and development within the company

Working Environment: At Southern, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork, innovation, and dedication to providing top-notch customer service.

Equal Opportunity Statement: Southern is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse team and fostering an inclusive work environment for all employees.

Deadline to apply: 2024-05-11

If you are a motivated individual with a passion for customer service and meet the requirements listed above, we encourage you to apply for this exciting opportunity to join our call center team at Southern.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.