Call Center Assistant - Work from home

Job Description:

Progressive is currently seeking a Call Center Assistant to join our team working from home in Bern, Kanton Bern, CH. This is a part-time position suitable for individuals at the entry-level of their career with at least 1 year of experience in a similar role.

Responsibilities: - Answering incoming calls from customers and providing accurate information and assistance - Resolving customer inquiries and issues in a professional and timely manner - Making outbound calls to follow up on customer inquiries or to conduct surveys - Inputting customer information into the database accurately and efficiently - Collaborating with team members to ensure a seamless customer experience - Meeting and exceeding productivity and quality standards set by the company

Requirements: - Resourceful and reliable individual who can effectively manage tasks independently - Possess strong leadership skills and excellent communication abilities - Ability to work from home with a dedicated workspace and reliable internet connection - Proficient in using computer systems and software applications - Excellent problem-solving skills and attention to detail - Fluent in both verbal and written communication in English and German

Benefits: - Relocation allowance for those who need to move for the position - Free accommodation within a designated virtual support program - Company-provided equipment for remote work

Working Environment: At Progressive, we prioritize quality in all aspects of our work, products, and services. Our team values integrity, professionalism, and collaboration to deliver exceptional customer service to our clients.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: Progressive is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.