Call Center Assistant - Work from home

Job Description:

We are looking for a Call Center Assistant to join our team at Hilton Worldwide Holdings. This is a part-time, entry-level position that allows you to work from the comfort of your own home in Zurich, Kanton Zurich, CH. As a Call Center Assistant, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and assisting with various administrative tasks.

Responsibilities: - Answering incoming calls and assisting customers with their inquiries - Making outbound calls to follow up on customer requests or resolve issues - Providing information about Hilton Worldwide Holdings products and services - Maintaining accurate records of customer interactions in our database - Assisting with administrative tasks such as data entry, filing, and report generation - Collaborating with other team members to ensure a seamless customer experience - Meeting and exceeding performance metrics related to call quality, productivity, and customer satisfaction

Requirements: - High school diploma or equivalent - Strong communication skills and a pleasant phone manner - Ability to work independently and multitask in a fast-paced environment - Confident and hardworking personality traits - Strong negotiation and planning soft skills - No prior experience required - we will provide training - Access to a reliable internet connection and a quiet workspace at home

Benefits: - Company-provided equipment - Vision insurance - Paid Time Off (PTO)

Working Environment: At Hilton Worldwide Holdings, we prioritize quality in all aspects of our work, products, and services. As a Call Center Assistant, you will be expected to uphold these standards and provide top-notch customer service at all times.

Application Deadline: May 18, 2024

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.