Call Center Assistant - Work from home

Job Description:

We are seeking a motivated and reliable Call Center Assistant to join our team at VF, a leading company in the retail industry. This is a part-time, work-from-home position based in Basel, Kanton Basel Landschaft, Switzerland.

Responsibilities: - Answer incoming calls from customers and assist with inquiries, orders, and product information - Make outbound calls to follow up on customer satisfaction and resolve any issues - Maintain accurate records of customer interactions and transactions - Provide exceptional customer service by exceeding customer expectations and delivering delight - Collaborate with colleagues to find innovative solutions to customer inquiries - Participate in team meetings and training sessions to enhance skills and knowledge

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Reliable and resilient personality traits - Strong leadership and innovation skills - Excellent communication and problem-solving abilities - Proficiency in Microsoft Office and CRM software - Must have a quiet home office setup with high-speed internet connection - Fluent in English and German (additional languages are a plus)

Benefits: - Travel opportunities for training and team-building events - Relocation allowance for eligible candidates - Remote work flexibility with a focus on work-life balance

Working Environment: At VF, we strive to create a supportive and collaborative working environment where our employees can grow and succeed. Our team is dedicated to exceeding customer expectations and delivering delight in every interaction.

Equal Opportunity Statement: VF is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment. Apply now to join our team and make an impact in the retail industry!

Deadline to apply: June 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.