Call Center Assistant - Work from home

Job Description:

Norfolk Southern is seeking a confident and energetic Call Center Assistant to work remotely from home in Bern, Kanton Bern, CH. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in a customer service or call center role. The Call Center Assistant will be responsible for providing exceptional customer service and support to clients through inbound and outbound calls.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Making outbound calls to follow up on customer requests or resolve issues - Providing information about products or services to potential and existing customers - Assisting customers with placing orders, processing payments, and resolving complaints - Maintaining accurate records of customer interactions and transactions - Collaborating with team members to ensure customer satisfaction and retention - Meeting or exceeding performance metrics, including call volume and quality standards - Adhering to company policies and procedures at all times

Requirements: - High school diploma or equivalent - 1+ year of experience in a customer service or call center role - Excellent communication and interpersonal skills - Strong time management and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Reliable high-speed internet connection and quiet workspace at home

Benefits: - Profit sharing opportunities - Travel and spending expenses covered - Visa sponsorship for eligible candidates - Performance-based recognition and rewards

Equal Opportunity Statement: Norfolk Southern is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.