Call Center Assistant - Work from home

Job Description: As a Call Center Assistant at Office Depot, you will be responsible for providing excellent customer service and support to our clients. This is a work-from-home position based in Bern, Kanton Bern, CH. This part-time role is ideal for someone at the entry level of their career with at least 1 year of experience in customer service.

Responsibilities: 1. Handle inbound and outbound calls professionally and efficiently. 2. Assist customers with inquiries, product information, and issue resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Identify and escalate priority issues to the appropriate team members. 5. Collaborate with colleagues to ensure customer satisfaction and retention. 6. Meet or exceed performance targets set by the company. 7. Keep abreast of product updates and promotions to provide accurate information to customers.

Requirements: 1. Dedicated and hardworking individual with a passion for customer service. 2. Strong leadership skills to effectively handle challenging situations. 3. High emotional intelligence to empathize with customer needs and concerns. 4. Excellent communication skills, both verbal and written. 5. Proficiency in using computer systems and software. 6. Ability to work independently and as part of a team. 7. Flexible schedule to accommodate varying shifts. 8. Fluent in English and German.

Benefits: 1. Free food provided during work hours. 2. Paid sick leave for when you need time off for health reasons. 3. Visa sponsorship for non-residents looking to work in Switzerland.

Working Environment: At Office Depot, we strive to inject a sense of joy and vibrancy into the work environment. We believe in creating a positive and supportive atmosphere where employees can thrive and grow professionally.

Equal Opportunity Statement: Office Depot is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

Deadline to Apply: Please submit your application by July 14, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team at Office Depot.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.