Call Center Manager

Job Description:

Exxon Mobil is seeking a dedicated and resourceful Call Center Manager to join our team in Geneva, CH. As a part-time Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center and ensuring that our customer service representatives provide top-quality service to all customers. The ideal candidate will have at least 7 years of experience in call center management and possess excellent problem-solving and people management skills.

Responsibilities: - Manage and supervise a team of customer service representatives in a fast-paced call center environment - Develop and implement strategies to improve customer service and increase efficiency - Monitor and analyze call center performance metrics to identify areas for improvement - Train and coach team members to ensure they are providing exceptional service to customers - Handle escalated customer complaints and provide timely resolutions - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in call center management - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and call center software - Experience with performance management and coaching - Knowledge of customer service best practices

Benefits: - Disability insurance - Joining Bonus - Parental leave

Working Environment: At Exxon Mobil, we prioritize quality in all aspects of our work, products, and services. As a Call Center Manager, you will play a key role in ensuring that our customers receive the best possible service. We value a collaborative and supportive work environment where employees can grow and succeed.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Exxon Mobil is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.