Call Center Officer

Job Description:

HRG Group is seeking a dedicated and hardworking Call Center Officer to join our team in Bern, Kanton Bern, CH on a part-time basis. As a Call Center Officer, you will be responsible for providing excellent customer service and support to our clients through inbound and outbound calls.

Responsibilities: 1. Handle incoming customer inquiries and provide timely and accurate responses. 2. Make outbound calls to follow up with clients and ensure customer satisfaction. 3. Process orders, returns, and exchanges efficiently and accurately. 4. Resolve customer complaints and issues in a professional and empathetic manner. 5. Maintain customer records and update information in the database. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Meet and exceed individual and team performance goals.

Requirements: 1. Minimum of 3 years of experience in a call center or customer service role. 2. Strong communication skills and ability to interact with customers effectively. 3. Excellent problem-solving skills and ability to think on your feet. 4. Ability to work independently and as part of a team. 5. Emotional intelligence and cooperation to handle difficult situations with empathy. 6. Adaptability to work in a fast-paced and dynamic environment. 7. Proficiency in using CRM software and Microsoft Office applications.

Personality Traits: 1. Hardworking and dedicated to delivering exceptional customer service. 2. Adaptable and flexible in responding to changing priorities and customer needs.

Benefits: 1. Profit sharing opportunities for eligible employees. 2. Employee discounts on company products and services. 3. Free food provided during working hours.

Working Environment: At HRG Group, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration among our team members to drive success and growth.

Equal Opportunity Statement: HRG Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-14

Join our team at HRG Group and embark on a rewarding career as a Call Center Officer, where your hard work and adaptability will be valued and rewarded. Apply now to be part of our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.