Call Center Representative

Job Description:

Time Warner is seeking a reliable and passionate Call Center Representative to join our team in Geneva, Switzerland. As a part-time Associate Level position, the Call Center Representative will be responsible for providing exceptional customer service to our clients over the phone. The ideal candidate will have at least 3 years of experience in a call center or customer service role.

Responsibilities: 1. Answer incoming calls and assist customers with their inquiries or concerns. 2. Respond to customer emails and online messages in a timely and professional manner. 3. Resolve customer complaints and issues with a positive attitude and customer-focused approach. 4. Update customer account information and records accurately in the system. 5. Provide product and service information to customers and promote sales when appropriate. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Meet or exceed individual and team performance goals.

Requirements: 1. High school diploma or equivalent. 2. 3 years of experience in a call center or customer service role. 3. Excellent communication skills and phone etiquette. 4. Strong organizational and multitasking abilities. 5. Strategic planning skills to effectively prioritize and solve customer issues. 6. Ability to work well in a team environment and contribute to a positive work culture. 7. Passion for customer service and a desire to exceed customer expectations.

Benefits: 1. Retirement plan. 2. Employee discounts on Time Warner products and services. 3. Dental insurance coverage.

Working Environment: At Time Warner, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration and teamwork, and we strive to create a supportive and inclusive work environment for all employees.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Time Warner is an equal opportunity employer and prohibits discrimination on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. We are committed to creating a diverse and inclusive workforce where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.