Call Center Representative

Job Description: Realogy Holdings is seeking a motivated and experienced Call Center Representative to join our team in Basel, Kanton Basel Landschaft, CH. As a part-time Associate Level employee, you will be responsible for handling inbound and outbound calls from customers, providing product and service information, resolving customer complaints, and ensuring customer satisfaction.

Responsibilities: - Answer incoming calls and respond to customer inquiries - Make outbound calls to follow up on customer requests or resolve issues - Provide information about products and services - Troubleshoot and resolve customer complaints - Process orders, returns, and exchanges - Maintain accurate records of customer interactions and transactions - Meet and exceed call center metrics and KPIs - Collaborate with team members to improve overall customer experience - Stay up-to-date on product knowledge and industry trends - Handle escalated calls with professionalism and empathy

Requirements: - 3 years of experience in a call center or customer service role - Driven and resilient personality traits - Strong analytical and project management skills - Excellent communication and interpersonal abilities - Detail-oriented with the ability to multitask - Proficiency in Microsoft Office and CRM software - Ability to work in a fast-paced environment and adapt to change - High school diploma or equivalent

Benefits: - Paid Time Off (PTO) - Paid sick leave - Profit sharing - Opportunities for career growth and development

Working Environment: At Realogy Holdings, we believe in creating an environment that sparks creativity and motivation. Our team is dedicated to inspiring greatness and fostering a culture of collaboration and innovation.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Realogy Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.