fr2,600 - 3,900 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Citizens Financial Group is currently seeking a part-time Call Center Representative to join our team in Lausanne, Vaud. As an Associate Level Representative, you will be responsible for providing exceptional customer service through phone calls and other communication channels.
Responsibilities: 1. Answer incoming calls from customers and provide assistance with inquiries, issues, and requests. 2. Handle customer complaints, provide appropriate solutions, and ensure customer satisfaction. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Maintain a high level of professionalism and customer service standards at all times. 5. Utilize project management skills to prioritize and handle multiple tasks simultaneously. 6. Negotiate with customers to reach mutually beneficial agreements. 7. Collaborate with team members to ensure a cohesive and efficient work environment. 8. Maintain accurate records of customer interactions and transactions.
Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Reliable and dedicated individual with a strong work ethic. 3. Excellent communication and listening skills. 4. Ability to use project management tools and negotiation techniques effectively. 5. Proficiency in Microsoft Office and other computer programs. 6. Ability to work well under pressure and adapt to changing situations. 7. High school diploma or equivalent required.
Benefits: 1. Company-provided equipment for work. 2. Dental insurance coverage. 3. Paid overtime opportunities.
Working Environment: At Citizens Financial Group, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to deliver exceptional service and build strong relationships with our customers.
Deadline to Apply: July 13, 2024
Equal Opportunity Statement: Citizens Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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