Call Center Representative

Job Description:

FirstEnergy is seeking a part-time Call Center Representative to join our team in Zurich, Kanton Zurich, CH. As an Associate Level role, the ideal candidate will have at least 3 years of experience in a similar position and possess the personality traits of being resilient and confident. In addition, the successful candidate will have strong soft skills in people management and presentation.

Responsibilities: 1. Handle inbound and outbound calls in a professional and efficient manner. 2. Provide excellent customer service to resolve inquiries and issues. 3. Maintain accurate and detailed records of customer interactions. 4. Follow company policies and procedures while adhering to all compliance regulations. 5. Work collaboratively with team members to achieve department goals and targets. 6. Participate in ongoing training and development to enhance skills and knowledge. 7. Contribute to a positive and supportive work environment.

Requirements: 1. High school diploma or equivalent, with at least 3 years of experience in a call center or customer service role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to multitask and prioritize tasks in a fast-paced environment. 5. Proficient in using computer systems and software applications. 6. Fluency in English and German is required.

Benefits: 1. Vision insurance to support employees' health and wellness. 2. Paid sick leave to ensure employees can take care of their well-being. 3. Company transportation to assist with commuting to and from work.

Working Environment: At FirstEnergy, we believe in giving back to the community through corporate social responsibility initiatives. Our team is dedicated to making a positive impact on society and contributing to sustainable development.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified candidates to apply for this position without regard to race, color, religion, gender, sexual orientation, age, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.