Call Center Representative - Work from home

Job Description: Fidelity National Financial is currently seeking a motivated and adaptable Call Center Representative to join our team in Lausanne, Vaud on a part-time, work-from-home basis. This entry-level position offers the opportunity to gain valuable experience in the financial services industry while providing exceptional customer service to our clients.

Responsibilities: - Handle inbound and outbound calls from clients regarding their insurance and financial needs - Provide accurate information and assistance to clients regarding their policies and accounts - Maintain a high level of professionalism and customer service at all times - Document all interactions with clients in the company's system - Collaborate with team members to resolve customer issues effectively and efficiently - Meet or exceed call center metrics and goals - Attend training sessions and team meetings as required

Requirements: - High school diploma or equivalent - No prior experience required, but customer service experience is a plus - Excellent communication skills, both verbal and written - Strong project management and people management skills - Ability to work independently and as part of a team - Basic computer skills and proficiency in Microsoft Office - Must have a quiet and dedicated workspace at home - Must be adaptable and motivated to succeed in a fast-paced environment

Benefits: - Competitive hourly wage with paid overtime opportunities - Relocation allowance for those who may need to relocate for the position - Retirement plan options for eligible employees

Working Environment: At Fidelity National Financial, we strive for excellence and uphold high standards in all of our endeavors. We value teamwork, professionalism, and a commitment to customer satisfaction. Our work-from-home call center representatives play a vital role in upholding these standards and providing exceptional service to our clients.

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified individuals are encouraged to apply for this position by the deadline of June 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.