Remote Call Center Specialist

Job Description:

Penske Automotive Group is seeking a dedicated and reliable Remote Call Center Specialist to join our team in Geneva, Kanton Genf, CH. This part-time position is ideal for an individual with at least 3 years of experience in a call center or customer service role.

Responsibilities: 1. Handle inbound and outbound calls with professionalism and empathy. 2. Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely manner. 3. Utilize critical thinking skills to assess customer needs and provide appropriate solutions. 4. Demonstrate emotional intelligence in interactions with customers to build rapport and trust. 5. Accurately document customer interactions and maintain detailed records in the CRM system. 6. Collaborate with team members to ensure a seamless customer experience. 7. Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Requirements: 1. 3+ years of experience in a call center or customer service role. 2. Strong communication skills and the ability to convey information clearly and effectively. 3. Emotional intelligence to understand and address customer needs. 4. Critical thinking skills to analyze situations and make informed decisions. 5. Ability to work independently and as part of a team in a fast-paced environment. 6. Proficiency in MS Office and CRM systems. 7. High school diploma or equivalent.

Personality Traits: - Dedicated - Reliable

Soft Skills: - Emotional intelligence - Critical thinking

Benefits: - Company transportation - Paid overtime - Joining Bonus

Working Environment: At Penske Automotive Group, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the planet while delivering exceptional service to our customers.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: Penske Automotive Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.