Call Center Specialist

Job Description:

Tenet Healthcare, a leading healthcare organization, is seeking a part-time Call Center Specialist to join our team in Lausanne, Vaud, CH. As an Associate Level position, we are looking for a candidate with at least 3 years of experience in a similar role. The ideal candidate will be resourceful, passionate, and possess strong problem-solving and critical thinking skills.

Responsibilities: 1. Handle inbound and outbound calls from patients, healthcare providers, and insurance companies. 2. Schedule appointments and coordinate patient referrals. 3. Verify insurance information and obtain pre-authorizations for medical services. 4. Provide excellent customer service by addressing inquiries and resolving issues promptly and efficiently. 5. Maintain accurate and detailed records of patient interactions in the database. 6. Collaborate with healthcare professionals to ensure high-quality patient care.

Requirements: 1. High school diploma or equivalent required. Associate's degree preferred. 2. Minimum of 3 years of experience in a call center or customer service role. 3. Strong communication skills and the ability to multi-task effectively. 4. Proficiency in Microsoft Office and experience with CRM software. 5. Ability to work in a fast-paced environment and handle stressful situations with composure. 6. Must be detail-oriented and have excellent organizational skills.

Benefits: - Paid overtime - Vision insurance - Disability insurance

Working Environment: At Tenet Healthcare, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to providing exceptional patient care and support. We offer a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Tenet Healthcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value diversity and are proud to be an equal opportunity employer.

Deadline to apply: 2024-06-26

If you meet the requirements and are interested in joining our team as a Call Center Specialist, please submit your application by the deadline. We look forward to reviewing your qualifications and considering you for this exciting opportunity at Tenet Healthcare.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.