Remote Call Center Specialist

Job Description:

As a Remote Call Center Specialist at Interpublic Group, you will be responsible for providing exceptional customer service through phone interactions with clients and customers. This part-time position at our location in Bern, Kanton Bern, CH is suitable for individuals at the Associate Level with at least 4 years of experience in a similar role.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Assist customers with inquiries, product information, and issue resolution - Maintain accurate records of customer interactions and transactions - Follow company protocols and procedures for telephone communications - Collaborate with team members to improve overall customer satisfaction - Meet performance metrics and targets set by the company - Stay updated on product knowledge and industry trends to provide accurate information to customers

Requirements: - Confident and independent individual with the ability to work remotely - Excellent research skills to quickly find solutions to customer inquiries - Innovative mindset to suggest improvements to customer service processes - Strong communication skills and a customer-focused approach - Familiarity with call center technology and software - Ability to work in a fast-paced environment and multitask effectively - Fluency in English and German is required

Benefits: - Paid Time Off (PTO) - Life insurance - Disability insurance

Working Environment: At Interpublic Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We encourage individual growth and development while fostering a collaborative work environment.

Equal Opportunity Statement: Interpublic Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to apply: 2024-07-12

Join our team as a Remote Call Center Specialist and contribute to providing exceptional customer service to our clients and customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.