Chat Support Assistant

Job Description:

Nestlé, a global leader in the food and beverage industry, is seeking a Chat Support Assistant to join our team in Zurich. As a part-time Associate Level position, the Chat Support Assistant will be responsible for providing exceptional customer service through online chat support.

Responsibilities: - Respond to customer inquiries and provide support via chat platform - Resolve customer issues in a timely and professional manner - Ensure customer satisfaction by addressing concerns and questions effectively - Collaborate with other team members to improve processes and enhance customer experience - Stay up-to-date on product information and company policies to better assist customers - Keep accurate records of customer interactions and transactions for reporting purposes

Requirements: - 4 years of experience in customer service or related field - Resourceful and passionate about delivering excellent customer service - Strong communication skills with the ability to articulate solutions clearly - Excellent cooperation skills to work effectively with team members - Ability to multitask and prioritize in a fast-paced environment - Proficiency in online chat platforms and customer service software

Benefits: - Visa sponsorship for eligible candidates - Company transportation options - Employee discounts on Nestlé products - Opportunities for growth and development within the company

Working Environment: At Nestlé, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our supportive culture encourages employees to collaborate, learn, and grow together.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Nestlé is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.