Chat Support Assistant

Job Description:

Northwestern Mutual is seeking a Chat Support Assistant to join our team in Bern, Kanton Bern, Switzerland. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. As a Chat Support Assistant, you will be responsible for providing excellent customer service through chat support, answering inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries and provide support through chat - Resolve customer issues in a timely and professional manner - Maintain a high level of customer satisfaction by addressing customer concerns effectively - Collaborate with other team members to provide seamless customer service experience - Keep accurate records of customer interactions and transactions - Stay up-to-date with product knowledge and company policies - Identify areas for improvement and provide feedback to team leaders

Requirements: - Confident and motivated individual with excellent communication skills - Strong strategic planning skills and ability to innovate solutions - Previous experience in customer service or chat support role - Proficiency in using chat support software and multitasking - Ability to work well under pressure and handle challenging situations with professionalism - Fluent in English and German (additional languages a plus)

Benefits: - Travel and spending expenses covered - Training and professional development opportunities - Employee discounts on company products and services

Working Environment: At Northwestern Mutual, we thrive in a continuously changing world by learning and adapting to new technologies and practices. Our team is dedicated to staying ahead of the curve and providing the best possible service to our customers.

Deadline to Apply: Interested candidates should submit their applications by June 7, 2024.

Equal Opportunity Statement: Northwestern Mutual is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, or disability. We welcome all qualified applicants to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.