Remote Chat Support Assistant

Job Description:

LifePoint Health is seeking a Remote Chat Support Assistant to join our team in Bern, Kanton Bern, CH on a part-time basis. As an Associate Level position, we are looking for a candidate with at least 3 years of experience in customer support or a related field.

Responsibilities: 1. Respond to customer inquiries via chat in a professional and timely manner. 2. Provide accurate information about our products and services to customers. 3. Assist customers with troubleshooting and technical support issues. 4. Document and track customer interactions in our CRM system. 5. Collaborate with other team members to ensure consistent and high-quality customer support. 6. Identify opportunities for process improvement and suggest solutions to management. 7. Meet or exceed established customer satisfaction goals.

Requirements: 1. Independent and passionate about providing excellent customer service. 2. Strong project management skills to effectively prioritize and manage multiple chat conversations simultaneously. 3. Excellent critical thinking skills to quickly assess and resolve customer issues. 4. Ability to work independently in a remote setting. 5. Proficiency in using chat support software and CRM systems. 6. Strong communication skills, both written and verbal. 7. High school diploma or equivalent required.

Benefits: 1. Remote work flexibility to accommodate your schedule. 2. Retirement plan options for financial security. 3. Free accommodation for select employees. 4. Professional development opportunities to grow your skills and career.

Working Environment: Our team is dedicated to understanding and exceeding customer expectations. We strive for excellence in every customer interaction, and we are committed to providing a positive and supportive work environment for our employees.

Equal Opportunity Statement: LifePoint Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply.

Deadline to Apply: Please submit your application by July 5, 2024. We look forward to reviewing your qualifications and discussing how you can contribute to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.