Chat Support Assistant - Work from home

Job Description:

HCA Holdings is seeking a motivated and energetic Chat Support Assistant to work from home in Lausanne, Vaud, CH. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a customer service or support role. The Chat Support Assistant will be responsible for providing exceptional customer service and support through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide support through chat platforms - Resolve customer issues and concerns in a timely and professional manner - Maintain a high level of customer satisfaction through empathetic and understanding interactions - Collaborate with other team members to ensure seamless communication and support for customers - Utilize emotional intelligence to assess and address customer needs effectively - Conduct research to provide accurate information and solutions to customer inquiries - Adhere to company policies and procedures while maintaining confidentiality of customer information

Requirements: - 3+ years of experience in customer service or support role - Excellent communication skills, both written and verbal - Strong emotional intelligence and ability to empathize with customers - Proficient in conducting research to provide accurate solutions - Self-motivated, energetic, and able to work independently - Strong attention to detail and ability to multitask in a fast-paced environment

Benefits: - Dental insurance - Visa sponsorship - Company transportation

Working Environment: At HCA Holdings, we prioritize understanding and empathy in all interactions. Our team members are encouraged to create a supportive and compassionate environment for both customers and colleagues.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: HCA Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.