Chat Support Associate - Work from home

Job Description:

J.P. Morgan Chase is seeking a motivated and independent Chat Support Associate to join our team, working remotely from home in Basel, Kanton Basel Landschaft, CH. As an Associate Level role, the ideal candidate will have at least 3 years of experience in a customer service or support role. The successful candidate will be responsible for providing exceptional chat support to our clients, utilizing their emotional intelligence and critical thinking skills to navigate complex inquiries and provide accurate and timely solutions.

Responsibilities: - Respond to customer inquiries through chat in a professional and efficient manner - Provide accurate information on products, services, and policies - Resolve customer issues and complaints with empathy and understanding - Collaborate with other team members to streamline processes and improve customer satisfaction - Maintain a high level of professionalism and confidentiality at all times - Stay up to date on product knowledge and company policies to provide the best possible support

Requirements: - High school diploma or equivalent; Bachelor's degree preferred - 3+ years of experience in customer service or support role - Excellent written and verbal communication skills - Strong problem-solving abilities and attention to detail - Ability to work independently and in a team environment - Proficiency in using chat support software and CRM systems

Personality traits: - Independent - Driven

Soft skills: - Emotional intelligence - Critical thinking

Benefits: - Dental insurance - Training & professional development opportunities - Relocation allowance for eligible candidates

Working environment: - Committed to environmental responsibility and sustainable practices.

Equal opportunity statement: J.P. Morgan Chase is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.