Chat Support Manager

Job Description: We are looking for a part-time Chat Support Manager to join our team at L-3 Communications in Basel, CH. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role. The Chat Support Manager will be responsible for overseeing the chat support team and ensuring high-quality customer service through online chat platforms.

Responsibilities: 1. Manage a team of chat support agents to ensure timely and accurate responses to customer inquiries. 2. Monitor chat interactions to identify trends and areas for improvement. 3. Develop and implement strategies to increase efficiency and customer satisfaction. 4. Provide training and guidance to chat support agents. 5. Collaborate with other departments to address customer issues and escalate as needed. 6. Analyze chat data and create reports to track performance metrics. 7. Stay up-to-date on industry trends and best practices in chat support.

Requirements: 1. 5 years of experience in chat support or customer service. 2. Energetic and passionate personality. 3. Strong persuasion and cooperation skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in chat support software and customer relationship management tools. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Paid sick leave. 2. Travel opportunities. 3. Medical coverage. 4. Committed to environmental responsibility and sustainable practices.

Equal Opportunity Statement: L-3 Communications is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Deadline to apply: 2024-06-07

Join our team and help us provide top-notch chat support to our customers! Apply now to make a difference in the world of customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.