Chat Support Manager

Job Description:

We are seeking a reliable and driven Chat Support Manager to join our team at Walgreens Boots Alliance in Lausanne, Vaud, CH. As a mid-to-senior level role, the ideal candidate will have at least 8 years of experience in customer service and team management. This is a part-time position with the opportunity to grow within our organization.

Responsibilities: - Manage a team of chat support agents to ensure high-quality customer service delivery - Develop and implement strategies to improve chat support efficiency and effectiveness - Monitor chat support metrics and provide regular reports to upper management - Train and onboard new chat support agents - Handle escalated customer inquiries and provide solutions in a timely manner - Collaborate with other departments to resolve customer issues - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - 8+ years of experience in customer service, with a focus on chat support - Strong communication and project management skills - Ability to work in a fast-paced environment and handle multiple priorities - Experience in team management and coaching - Bachelor's degree in a related field preferred

Personality Traits: Reliable, driven Soft Skills: Communication, project management

Benefits: - Employee discounts - Visa sponsorship - Disability insurance

Working Environment: At Walgreens Boots Alliance, we prioritize employee well-being through health and wellness initiatives. You will be part of a supportive team that values professional growth and work-life balance.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Walgreens Boots Alliance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.