Chat Support Manager - Work from home

Job Description:

Motorola Solutions is seeking a talented Chat Support Manager to join our team in Zurich, Kanton Zurich, CH. This is a part-time position that offers the flexibility to work from home. The ideal candidate will have at least 7 years of experience in a similar role and possess strong communication skills, both written and verbal.

Responsibilities: - Manage a team of chat support agents to ensure timely and accurate responses to customer inquiries - Monitor chat support queues and assign incoming chats to appropriate agents - Develop and implement chat support strategies to improve customer satisfaction and response times - Analyze chat support data and trends to identify areas for improvement - Train and mentor chat support agents to enhance their performance and productivity - Collaborate with other departments to resolve complex customer issues - Monitor chat support performance metrics and provide regular reports to senior management

Requirements: - Minimum of 7 years of experience in a chat support or customer service role - Proven ability to manage a team of chat support agents effectively - Excellent communication and interpersonal skills - Reliable and dedicated with a strong work ethic - Strong analytical skills and the ability to solve problems quickly and efficiently - Proficiency in chat support software and CRM systems - Bachelor's degree in a related field is preferred

Personality traits: - Reliable - Dedicated

Soft skills: - Cooperation - Analysis

Benefits: - Medical coverage - Gym membership - Paid overtime

Working environment: At Motorola Solutions, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Chat Support Manager, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Motorola Solutions is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.