Chat Support Manager - Work from home

Job Description:

Thermo Fisher Scientific is seeking a Chat Support Manager to join our team remotely. As a Chat Support Manager, you will be responsible for overseeing and managing a team of chat support agents to ensure efficient and effective customer service.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance management - Monitor chat support performance metrics and make adjustments as needed to ensure high performance levels - Develop and implement chat support strategies to improve customer satisfaction and loyalty - Handle escalated customer issues and provide resolution in a timely and professional manner - Collaborate with other departments to improve processes and procedures related to chat support - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Minimum of 8 years of experience in customer service or chat support roles - Proven experience in people management and team leadership - Confidence in handling customer escalations and solving complex issues - Reliable and able to work independently in a remote setting - Strong adaptability skills to thrive in a fast-paced and ever-changing environment

Personality Traits: - Confident - Reliable

Soft Skills: - People management - Adaptability

Benefits: - Gym membership - Company equipment - Employee discounts

Working Environment: We recognize and reward our employees based on performance and merit. We offer a supportive and inclusive work environment where employees are encouraged to grow and succeed.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Thermo Fisher Scientific is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.