Chat Support Specialist

Job Description:

Humana is seeking a dedicated Chat Support Specialist to join our team in Basel, Switzerland. As a part-time Associate Level position, the Chat Support Specialist will be responsible for providing exceptional customer support through chat communication channels.

Responsibilities: - Respond to customer inquiries and provide support via chat - Resolve customer issues in a timely and professional manner - Collaborate with team members to ensure consistent and high-quality customer service - Conduct research to find solutions to customer problems - Maintain accurate and detailed records of customer interactions - Stay up-to-date on product knowledge to effectively assist customers - Work closely with other departments to escalate and resolve more complex issues

Requirements: - 2 years of experience in customer support or a related field - Resilient and passionate personality traits - Strong teamwork and research skills - Excellent written and verbal communication skills - Ability to handle multiple chat conversations simultaneously - Proficiency in using chat support software and other customer service tools - Fluent in English and German (additional languages a plus)

Benefits: - Disability insurance - Free accommodation - Travel opportunities

Working Environment: At Humana, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where employees are empowered to succeed. Our chat support specialists play a crucial role in delivering an exceptional customer experience and contributing to our inclusive work environment.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: Humana is an equal opportunity employer and values diversity in the workplace. We are committed to providing a fair and inclusive work environment for all employees, regardless of race, gender, age, religion, or sexual orientation. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.